Investor Charter

I. About the Investment Advisor
Name: Kundan Mishra
SEBI Registration Number: INA100013649

Contact Information:
Mobile: +91 95985 39660
Email: info@cluefinserv.com

II. Vision and Mission

Vision:To promote transparency, integrity, and professionalism in investment advisory services, ensuring investor protection and informed decision-making.

Mission:

  • To provide well-researched, unbiased, and client-centric investment advice.
  • To maintain high fiduciary standards while prioritizing investor interests.
  • To ensure full disclosure of all material facts, risks, and associated costs.
  • To facilitate seamless grievance redressal and investor empowerment.
  • To adhere to SEBI regulations, promoting financial literacy and ethical advisory practices.

    III. Services Provided by the Investment Advisor

  • • Investment advice based on risk profile and financial goals. • Portfolio planning and periodic performance review.
    • Asset allocation strategies for wealth management.
    • Risk assessment and mitigation techniques.
    • Transparent fee structure and conflict-of-interest disclosures.

IV. Investor Rights and Obligations

  1. Rights:
    • Receive unbiased and transparent investment advice.
    • Get full disclosure on fees, conflicts of interest, and associated risks. • Expect confidentiality of personal and financial details.
    • Seek timely grievance redressal.
    • Receive periodic reports on portfolio performance.
  2. Obligations:
    • Provide accurate financial details and investment objectives.
    • Understand all investment-related documents before proceeding.
    • Pay advisory fees as per agreed terms.
    • Report any grievances in a timely manner through the designated channels.

V. Grievance Redressal Mechanism

Step 1: Contact Investment Adviser Investors can lodge complaints via: Email: info@cluefinserv.com Phone: +91 95985 39660

Website: https://cluefinserv.com
Expected resolution time: 7 working days.

Step 2: Escalation to SEBI SCORES

  • If the issue remains unresolved, investors can lodge complaints on SEBI’s SCORES platform: https://scores.gov.in
  • Investors must provide all necessary details and supporting documents.

Step 3: Arbitration and Regulatory Escalation

If dissatisfaction persists, the matter can be escalated to SEBI as per regulatory provisions.

VI. SEBI’s Role in Investor Protection

  • Monitoring compliance with investment advisory regulations.
  • Addressing complaints registered through SEBI SCORES.
  • Conducting investor awareness programs and enforcing disciplinary actions if necessary.
  • This Investor Charter is issued as per SEBI’s directives to ensure transparency, fairness, and investor protection in investment advisory services.